12 U.S.C. § 5534: Response to consumer complaints and inquiries

steps that have been taken by the regulator in response to the complaint or inquiry of the consumer; any responses received by the regulator from the covered person; and any follow-up actions or planned follow-up actions by the regulator in response to the complaint or inquiry of the consumer. steps that have been taken by the covered person to respond to the complaint or inquiry of the consumer; responses received by the covered person from the consumer; and follow-up actions or planned follow-up actions by the covered person to respond to the complaint or inquiry of the consumer. A covered person subject to supervision and primary enforcement by the Bureau pursuant to section 5515 of this title shall, in a timely manner, comply with a consumer request for information in the control or possession of such covered person concerning the consumer financial product or service that the consumer obtained from such covered person, including supporting written documentation, concerning the account of the consumer. any confidential commercial information, including an algorithm used to derive credit scores or other risk scores or predictors; any information collected by the covered person for the purpose of preventing fraud or money laundering, or detecting or making any report regarding other unlawful or potentially unlawful conduct; any information required to be kept confidential by any other provision of law; or any nonpublic or confidential information, including confidential supervisory information. The Bureau shall enter into a memorandum of understanding with any affected Federal regulatory agency regarding procedures by which any covered person, and the prudential regulators, and any other agency having jurisdiction over a covered person, including the Secretary of the Department of Housing and Urban Development and the Secretary of Education, shall comply with this section.