California · Government Code
GOV §53055: Each cable television operator or video provider in the state shall establish customer service standards.
Read the full statutory text
Each cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but not be limited to, standards regarding the following: (a) Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling. (b) Customer telephone and office hours; procedures for billing, charges, refunds, and credits. (c) Procedures for termination of service. (d) Notice of the deletion of a programming service, the changing of channel assignments, or an increase in rates. (e) Complaint procedures and procedures for bill dispute resolution.
Verify at the official source: California legislative text
Facing this? Know exactly what happens next.
MOFRD turns this code section into your situation: the deadlines that apply to you, the forms your county uses, and the resolution paths people in your position actually take. Free for 3 days — no card required.
This page is legal information, not legal advice. Code text is sourced from official publications and may lag amendments — always confirm at the official source linked above. Plain-English summaries and relationship data are AI-derived and reviewed on an ongoing basis; verify with a licensed attorney before acting.