District of Columbia · D.C. Code — Title 50, Motor and Non-Motor Vehicles and Traffic
D.C. Code Title 50 § 50-301.32: Complaints
What this law says, in plain English
The Commission must establish 24/7 complaint channels, acknowledge complaints within 72 hours, notify operators of allegations with details and procedures, train staff, publish appeals information, audit complaint handling, and conduct hearings on complaints.
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